Privacy Policy – PrivadoVPN

PrivadoVPN ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our VPN service and applications. We are headquartered in Switzerland and operate under Swiss data protection laws, which are among the strongest in the world.

1. Our Zero-Log Commitment

PrivadoVPN operates on a strict zero-log policy. We do not collect, store, or share:

Your browsing history or the websites you visit
The content of your internet traffic
Your connection timestamps or session duration
Your originating IP address
The VPN server IP addresses you connect to
DNS queries you make while connected
Bandwidth usage per session

This policy has been independently audited by a leading cybersecurity firm. The audit report is available upon request.

2. Information We Collect

Account Information

When you create a PrivadoVPN account, we collect your email address and a hashed version of your password. We use this solely to authenticate you and manage your subscription.

Payment Information

Payment processing is handled by trusted third-party providers (Stripe, PayPal). We do not store full credit card numbers or banking details on our servers.

App Diagnostics (Optional)

With your explicit consent, our apps may collect anonymized crash reports to help us improve stability. This data contains no personally identifiable information and cannot be linked to your account or activity.

3. How We Use Your Information

The limited information we collect is used exclusively to:

Provide and maintain your VPN service
Process payments and manage your subscription
Send essential service notifications (e.g., billing reminders)
Respond to your customer support requests
Comply with legal obligations under Swiss law

We never sell, rent, or share your personal data with advertisers or data brokers.

4. Data Retention

We retain account information for as long as your account is active. Upon account deletion, your personal data is permanently removed from our systems within 30 days, except where retention is required by law.

5. Swiss Legal Jurisdiction

PrivadoVPN is incorporated in Switzerland and subject to Swiss Federal Act on Data Protection (FADP). Switzerland is not a member of the EU/US intelligence-sharing alliances (Five Eyes, Nine Eyes, Fourteen Eyes), providing an additional layer of legal protection for our users.

6. Third-Party Services

Our service integrates with third-party processors for payments and support. Each third party is contractually obligated to handle your data in accordance with applicable privacy laws and our standards. We do not permit third parties to use your data for their own marketing or analytics.

7. Your Rights

Under Swiss law and applicable international regulations, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your personal data
Withdraw consent where processing is based on consent
Lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC)

8. Security

We protect your data using industry-standard security measures including AES-256 encryption, secure HTTPS transmission, and restricted access controls. Our server infrastructure is physically and logically secured and accessible only to authorized PrivadoVPN personnel.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice in our apps at least 30 days before taking effect. Continued use of the service after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact our Privacy Team through our Support page.